Return Policy

Some of our items are hand-crafted. Some cosmetic irregularities must be expected as normal on these items.

-Please contact us through our Contact Us form before returning any item. Returns will not be accepted without a Return Processing Number.
-It is the responsibility of the customer to inspect their order upon receipt and let us know if there are any issues.
-No returns or refunds will be accepted after 30 days from shipment date.
-Item must be shipped back in the original packaging and in unused/uninstalled condition.
-A full refund (or credit) less the original shipping costs will be issued only if the item is in 100% re-stockable condition. 
-Full or partial refunds for items purchased within 30 days of shipment date only. Shipping costs are not refundable. 
-COD returns will not be accepted.
-Customer is responsible for all risks of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use USPS (do not use private shipping companies such as UPS or Fedex, as they charge high brokerage fees which will be deducted from your refund).
-All brokerage fees and import duties incurred due to your returned item(s) will be deducted from your refund or credit. Therefore it is highly advisable that you ship using USPS tracked ground or air mail or Canada Post and declare a very low value.

-Absolutely no refund or credit for CUSTOM orders such as dash trim kits, individual dash trim pieces, leather interior matches, leather dash fitted re-upholstery or interior trim kits (as these are always custom made to order). In the event of a defective part, it will be replaced, if customer has notified Garage9.com of the issue within 30 days of receiving the custom item(s).
-No returns or refunds for gift certificates.
-No returns or refunds on CLEARANCE items.

Why do I have to pay for return shipping?
Although paying for shipping is never fun, it's actually industry standard to have customers pay for return shipping when returning or exchanging merchandise purchased online. We realize that some retailers have the size and scale to offer free shipping both outgoing and for returns, but most online stores do not have that ability.

Why is shipping being deducted from my refund when the original order included free shipping?
Free shipping is offered as a customer perk for placing an order over $99. Garage9 subsidizes the order by paying for the shipping costs and not charging the customer.  However, if the customer returns the product, then the order is no longer valid and a refund less the original shipping costs will be issued.

-Absolutely no refund or credit for CUSTOM orders such as dash trim kits, individual dash trim pieces, leather interior matches, leather dash fitted re-upholstery or interior trim kits (as these are always custom made to order). In the event of a defective part, it will be replaced, if customer has notified Garage9.com of the issue within 30 days of receiving the custom item(s).
-No returns or refunds for gift certificates.
-No returns or refunds on CLEARANCE items.

Used Auto Parts:
-Used auto parts can be returned within 15 days of receipt of the item only if due to a manufacturing defect in the part.
-However, if the damage has occurred during transit we cannot warranty or issue a refund as shipping companies do not offer insurance on used auto parts. Please see our warranty page for more information.