-Please contact us through our Contact Us form before returning any item. Returns will not be accepted without a Return Processing Number.
-It is the responsibility of the customer to check the order upon receipt within 15 days.
-For a refund or credit, customer must contact Garage9 within 15 days of receiving the order.
-Item must be shipped back in the original packaging and unused condition.
-A full refund (or credit) less the original shipping will be issued only if the item is in 100% re-stockable condition.
-All returns are subject to a 20% or more re-stocking fee depending on the condition of the returned items.
-No returns shipped COD will be accepted.
-Customer is responsible for all risks of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use USPS (do not use private shipping companies such as UPS or Fedex, as they charge high brokerage fees which will be deducted from your refund).
-All brokerage fees and import duties incurred due to your returned item(s) will be deducted from your refund or credit. Therefore it is highly advisable that you ship using simple USPS air mail and declare a very low value.
-Absolutely no refund or credit for CUSTOM orders such as dash trim kits, individual dash trim pieces, leather interior matches, leather dash fitted re-upholstery or interior trim kits (as these are always custom made to order). In the event of a defective part, it will be replaced, if customer has notified Garage9.com of the issue within 30 days of receiving the custom item(s).
-No returns or refunds for gift certificates.
-No returns or refunds on CLEARANCE items.
Used Auto Parts:
-Used auto parts can be returned within 15 days of receipt of the item only if due to a manufacturing defect in the part.
-However, if the damage has occurred during transit we cannot warranty or issue a refund as shipping companies do not offer insurance on used auto parts. Please see our warranty page for more information.